After 4 hrs. on the phone with QB, the journal entries I was told to enter to help reconcile my bank account are not appearing

Hey there, @wowlandscapes.

Once you create a journal entry, you'll have to make sure that your bank account is selected either on the first or second line from the Account field. This way, it would affect the balance in your account.

Since you're unable to see the entry in your reconciliation report, you can go reopen it again and check each line. 

Simply use the Advanced Search feature in QuickBooks to locate the transaction. Here's how:

1. Click the Magnifying Glass and enter the date, amount, or transaction number you’re looking for, then click the desired transaction.
2. If the transaction you're looking for does not appear on the results list, select Advanced Search.
3. Adjust the filters to find the type of data you want. 
4. Once you find the journal entry, click it to open and edit it if necessary. 

Let me also provide you another option on how you can easily fix your reconciliation discrepancy in QuickBooks Online (QBO). 

Once you see a small amount leftover (discrepancy) at the end of reconciliation, the program lets you create an adjusting entry. This feature forces your accounts to balance so you can finish your reconciliation.

All you have to do is to click the Add adjusting entry link after reconciling the account. Then, QuickBooks will create an expense transaction if the difference is negative, or an income transaction if the difference is positive. 

To give you more details about this process, please see this link: How to enter an adjusting entry in QBO.

I've also included this article for more recommend fix in solving your reconciliation discrepancies: What to do QuickBooks Online doesn't match your bank statement at the end of reconciliation.

Making them for large discrepancies causes accounting issues. We recommend reaching out to your accountant if you're unsure.

Hi Customer, @wowlandscapes.

Hope you’re doing great. I wanted to see how everything is going about the reconciliation issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

@ReymondO Is this adjusting entry at the end of reconciliation feature also available for QuickBooks Desktop?

Welcome to the Community, @wowlandscape.

The abovementioned option from QuickBooks Online (QBO) does not imply QuickBooks Desktop (QBDT). However, we can still enter an adjustment from the previously reconciled transaction. Here's how:

1. Select the Banking menu, then click Reconcile.
2. Choose the specific account, then select Undo Last Reconciliation.
3. Afterward, reconcile the account again. 
4. Enter the Ending balance, then select the Continue option.
5. Click Reconcile Now.
    

There will be a pop-up message indicating the discrepancy in the reconciled account. To make an adjustment, click the Enter Adjustment button.

You can use this article as a guide if you need to run a report on your reconciled accounts: Fix issues when you're reconciling in QuickBooks Desktop.

 Kindly click the Reply button if you have further questions about your reconciliation process in QuickBooks Desktop. We're available 24/7. Have a great day!