Thank you for joining this thread, haycraft. It's my pleasure to help you manually clear your checks/deposits in QuickBooks Online (QBO).

But before we proceed, about the three days of posting that was jumped over on your reconciliation, you can double-check your bank statement to see if the From and To dates are correct. You can do this by clicking the Filter icon beside the All dropdown arrow on the reconciliation page.

If the date was input correctly on your reconciliation page and the transaction was skipped again, it's possible that the transaction date was different. You can verify it for three days of posting to ensure accuracy.

Here's how to clear your transaction in the Bank register:

1. Go to Transactions, then select Chart of Accounts.
2. Choose the bank you want to reconcile, then click View Register.
3. Locate the transaction you want to clear.
4. In the reconciliation status column, click the space provided to change it to "C".
5. Select Save.

From there, you can now continue your reconciliation. Also, I'd recommend consulting your accountant to further guide you in keeping your accounts and financial data accurate.

Moreover, I’ll share these guidelines to correct errors during reconciliation:

• Fix issues for accounts you've reconciled in the past in QuickBooks Online.
• Fix issues at the end of a reconciliation in QuickBooks Online.

I'm always ready to back you up if you need more help with bank reconciliation in QBO. I'll keep the thread open so you can comment back.

My problem is quite similar but it is only the credits that do not appear in the reconciliation. If I do a banking transfer to provide the credit or if I directly enter a credit for the credit card it does not appear on the upper section of the reconciliation table.  Any help in making it come back would be greatly appreciated.    QBDT 2019 for the mac running sanoma.  It used to work correctly and just recently stopped working.

Let's review some things so your transactions are visible when reconciling your accounts in QuickBooks, dig139.

First, let's review the details of your transfer or credit card credit to ensure the information is correct and falls on the reconciliation period. Once you've verified that all details are accurate, double-check that you’ve correctly entered the statement date during the reconciliation process. Additionally, make sure the option to Hide transactions after statement end date is unchecked to guarantee that all transactions are visible.

If the issue persists after doing these procedures, then I recommend taking the following steps to isolate any potential company file issues:

1. On the top menu, go to File.
2. Select Utilities.
3. Click Verify Data.

If you see an error message, head to our support site for detailed instructions on how to fix it. On the other hand, if you see "Your data has lost integrity," you'll need to rebuild your data to fix it. Refer to this article for the steps on how to do so: Rebuild Data in QuickBooks Desktop for Mac.

For expanded coverage on reconciling accounts, take a look at this article: Reconcile accounts in QuickBooks for Mac.

To assist you down the line, here's a guide on obtaining reconciliation reports: Get reports for previous reconciliations.

I'm here to help you reconcile your accounts seamlessly in QuickBooks, dig139. If you have any other questions or need further assistance on the matter, please don't hesitate to reach out to the Community. Keep safe!

I am currently on hold with someone at Intuit as they try to look into this same issue.  All 2023 transactions are missing from reconciliation, although they had been reconciled and show up in the Bank Register. I am also missing some of my transactions from 2024 but not all. It's quite the mystery! 

I am also having the same issue.  Has this been fixed? Can anyone help me?

Hello there, @Kevin2025.

My colleagues are correct about checking the statement date to ensure the missing transactions are included. If you have done so and you're still experiencing the same issue, I suggest performing the steps outlined by my colleague, @AnneMariee for QuickBooks Desktop Mac.

However, if you're a QuickBooks Online (QBO) user, we can perform browser troubleshooting steps to resolve any unusual behavior you may be experiencing with a cloud-based application like QuickBooks.

You can start by accessing your company file in a private window, and see if the transactions are now visible. After that, I recommend clearing your cache or cookies to avoid similar issues in the future. Other than that, we can use other supported browsers for a better experience.

Otherwise, it's best to contact our Technical Support Team. This way, they can double-check your company file to verify the root cause of the issue and perform the necessary actions to resolve it. 

You can reach out to one of our supports by following the steps below:

1. Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us. 
2. Choose QuickBooks Mac or QuickBooks Online, and click Continue.
3. At the bottom, click Contact Us and type in your concern.
4. Click Continue and select a way to connect with us from the options. You can either connect with us via Chat or get a Callback.
5. Follow the onscreen instructions to proceed.

Please also take note of their support hours so you can connect with them at your convenience. Our Chat support is available from 6 AM-6 PM M-F PT. For Callback, they are available on M-F 6:00 AM-5:55 PM PST.

Review your financial records, generate reports, and collaborate with your accountant to prepare your tax returns. This ensures accurate financial tracking and helps position your business for success in the upcoming year:

• Year-end guide for QuickBooks Online
• Year-end guide for QuickBooks Desktop

Let me know if you have additional concerns about reconciling transactions or managing your company file, @Kevin2025. Have a good one!