I understand the inconvenience this has caused you, @menotti. Let me help you fix the error you are experiencing with your Amex credit card and checking account in QuickBooks Online (QBO).
QuickBooks automatically downloads your recent transactions after you connect your bank and credit card accounts to online banking.
However, sometimes the connection to your bank or credit card account expires or gets updated by your bank, resulting in Error 350. This error can occur when some banks require you to reconnect every 90 days, while others only need updates every 18 months.
To keep everything up-to-date and resolve the error, you'll want to refresh the connection to your bank and credit card accounts.
- Go to Transactions, and then select Bank transactions.
- Select the credit card account you want to reconnect, then select Edit, and Edit sign-in info.
- Confirm the user ID and password you use to sign in to your bank's website. Re-enter your bank info if needed.
- Select Save and connect.
If you have reconnected successfully, you'll see a Connection Complete and transactions updated! prompt. You can then select Close X.
However, if the issue persists, we can take some troubleshooting measures to help fix the issue. This could be an issue related to your browser.
First, let's access your account through your browser's incognito mode. An incognito window will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browsers to see if the issue persists.
Once you're connected, and transactions are downloaded, you can then review and categorize them to keep your financial data accurate.
It's important to regularly reconcile your accounts in QBO (once a month is recommended). This will help you keep track of your income and expenses and catch any mistakes that may have occurred. To learn how to reconcile your accounts in QBO, check out this article: Learn the reconcile workflow in QuickBooks
Keep us posted if you have further questions about syncing your credit card and checking account in QBO. I'll be of help. Take care.
