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Level 2

American Express credit cards won't sync for weeks

 
2 Comments
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QuickBooks Team

American Express credit cards won't sync for weeks

Hi, @chuck27p.


Thanks for reaching out to us today. I'd like to help download your banking transactions in QuickBooks Online.


May I know if you encounter any error message while syncing your bank with QBO? This way, I can check if there’s an on-going investigation for that specific error.


While most banks allow both nightly downloads and manual updates, American Express has different limitations when it comes to downloading transactions. We can manually update to refresh the connection between American Express and QBO.


Here’s how:
1.    Click Banking from the left pane.
2.    Select Update in the upper right of the screen.
3.    If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.


Check out this article for additional information: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-manually-update-bank-accounts/....


If you’re still having the same problem after the manual update, I’d suggest contacting our Customer Care Team for further assistance. They have a screen-sharing tool that can help resolve the issue. You can find the phone number in this article: https://community.intuit.com/articles/1145770.


Please try these steps and let me know how it goes. If you need anything else, don't hesitate to reach out. I'll be here to help.

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Level 3

American Express credit cards won't sync for weeks

I didn't have time to read the other replies you received but I was having the same issues several weeks ago. After WEEKS of not being able to connect AMEX, HOURS on the phone, and QB support unable to resolve the issue... I finally figured it out.  Hope this helps!  (BTW... I'm copy and pasting from my community post)

 

For anyone having the same issues as me.  After getting in touch with someone who finally knew what he was doing with QBO, he found and resolved the issue I've been dealing with for the past 3 weeks.

 

BACKGROUND

Out of the blue, our AMEX business card connection (that was connected using the "Personal or Corporate Card" option) stopped connecting.  Every time I would try to reconnect it, I would get  "Error 105".  

 

FOR ACCOUNTANTS

If you're having trouble logging into AMEX for a client, go to YOUR business QB home page (not theirs) and click on the APPS tab on the lefthand side of your screen.  Next, select the "Clients Apps" tab at the top of the screen.  Under the client you're having issues for, look for the American Express App.  Click the AMEX app.  See who the app was "Connected by".  In my case, it said it was connected by: Others which meant my client tried to connect it, before contacting me.  Once I found that out, I had to use her QB login and password to log into her company account (as a user and not as an accountant).  I then followed the steps listed below and BOOM!  We're back up and running again!

 

FOR BUSINESSES

If you're having trouble connecting your AMEX bank feed to QB, click on APPS in the toolbar to the left of your page.  Look for the American Express App.  On the AMEX app, select the drop down menu on the ACTIONS button and then select launch.  Follow the instructions and you're good to go!

 

 

For AMEX, the difference between the "Business Card-OPEN" option and the "Personal or Corporate Card" option when connecting the account is this:

  • The Business Card-OPEN is actually an app (I didn't know this) so your transactions download automatically.  You must enroll to use this free option.  Clicking the "Update" tab in the banking screen will not download additional charges/payments in the AMEX bank feed.
  • With the Personal or Corporate Card option, you must click the "Update" button to download new charges/payments.

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