an unknown Dollar amount, $12,240.49 appeared after reconciling my 1/31/2004 bank statement.

I made an error in the year.  2024 and not 2004

Sorry 

Hello there, @mrp2.

I'm here to help you fix the reconciliation discrepancy in QuickBooks Desktop.

You can check the cause of the discrepancy by running reports then compare it to your bank statement.

First, run a Transaction Detail report to know if there some changes made with the transactions. Then, look for reconciliation adjustments.

Here's how:

1. Go to the Lists menu and select Chart of Accounts.
2. Open the Reconciliation Discrepancies account.
3. From the Dates field, set dates for your last few reconciliations.
4. If you see any adjustments that are making the account balance inaccurate, reach out to whoever made the adjustment. Make sure your corrections aren't conflicting with the adjustment.

Refer to this article for the detailed steps: Fix issues when reconciling in QuickBooks Desktop.

If the issue persists, I recommend contacting our Customer Care team to ask for further help. Before doing so, you can check their available hours in this article: Contact QuickBooks Desktop support.

For future reference, you can read this article about customizing and memorizing reports in QuickBooks Desktop:

• Customize reports in QuickBooks Desktop.
• Create, access and modify memorized reports.

Feel free to click the Reply button below if you have questions about reconciling an account in QuickBooks Desktop. I'm always here to help. Have a great day.

Thank you for your help

Ethel,

Are you saying that if I buy support for a month that a QB person will fix the problem that currently exist?

Hi there, mrp2.

Let me chime in and share the possible reasons for your reconciliation discrepancy. I'll also discuss the Care plans available for your supported QuickBooks Desktop (QBDT) version.

Here are the possible reasons why the difference isn't $0.00 when you reconcile an account and the difference between the transactions in QuickBooks and the ones on your bank statement:

There are five possible reasons why your QuickBooks and bank statements don't match:

• An incorrect ending balance was entered at the beginning of the reconciliation process.
• Transactions that were already reconciled may have been edited or deleted.
• There may be missing or duplicate transactions in QuickBooks.
• Transactions that haven't cleared your bank yet may have been entered into QuickBooks.
• An adjustment to your last reconciliation may have been made with a journal entry.

To fix this, I recommend checking out our Care plans. A QuickBooks Care plan allows you to get unlimited access to support and help when you need it most. You can avail of a one-time Support Plan at $74.99 for a tech support session or a monthly support plan at $29.95. 

You can refer to this article for more details: Care Plans for QuickBooks Desktop.

For future use, here's a guide on generating reconciliation reports to review past reconciliations: Get reports for previous reconciliations in QuickBooks Desktop.

Come back to this post if you have other concerns or follow-up questions about reconciliation or our care plans. I'll be around to provide further assistance.