Welcome to the Community space, @fur babies.
I appreciate you for sharing your concern with us and for providing us the Investigation (INV) number. Our engineers have initiated the INV because we received reports that several users are having the same issue. Rest assured they are working around the clock to resolve this as soon as possible.
In the meantime, you'll want to manually upload your bank transactions to your QuickBooks Online (QBO account. Here's how:
You can also read this article for more details: Manually upload transactions into QuickBooks Online.
Once done, you might want to utilize these resources for guidance in ensuring your accounts are well organized:
Additionally, If you haven’t contacted our support team yet, please reach out to them so they can add you to the list of affected users. This way, you'll be notified via email once the issue is resolved.
I appreciate your patience as we're working to fix this. If you have any other concerns with your transactions or with QuickBooks, you can always add them in your reply. I'll be around to assist you. Take care and have a great week ahead!
Yes I’ve already called contacted sales team I have an investigation number apparently I’m not the only one that has the problem. My biggest issue is I should not have to download anything I am paying for a service that should be working that is not. It’s funny how the service fees could be taken out of my account but nobody can seem to help me right now. Not a very happy customer at this moment
Also, this solution is a Band-Aid I need it fixed. I'm also having issues with square uploading right including payroll. Right now I have accounting software that does me no good!
I can assist with your bank transactions concern, AlmostElton.
Currently, we're investigating Chase Bank's transaction upload issue in QuickBooks Online (QBO). Please be assured that our engineers are working diligently to resolve this problem.
I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. To expedite the transaction, provide this investigation number INV-93292.
In the meantime, you may consider uploading your transaction manually in QuickBooks. Here's how:
Check this guide for more details: Manually upload transactions.
You might find the following articles helpful about adding and matching transactions in QBO:
Keep me posted if you have any other questions about connecting your bank to QuickBooks. I'll make sure to get back to you as soon as I can. Have a great day!