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fur babies
Level 1

Anyone else have multiple bank accounts at one bank and only being able to upload one account from the bank instead of the rest of them? Just started all of a sudden

Investigation number 64543 I’m sure QuickBooks so look at this not very happy
5 Comments 5
JasroV
QuickBooks Team

Anyone else have multiple bank accounts at one bank and only being able to upload one account from the bank instead of the rest of them? Just started all of a sudden

Welcome to the Community space, @fur babies.

 

I appreciate you for sharing your concern with us and for providing us the Investigation (INV) number. Our engineers have initiated the INV because we received reports that several users are having the same issue. Rest assured they are working around the clock to resolve this as soon as possible. 

 

In the meantime, you'll want to manually upload your bank transactions to your QuickBooks Online (QBO account. Here's how: 

 

  1. Sign in to your Bank website and follow the instructions to download the file as QBO, .CSV, or .QFX (maximum file size 350KB).
  2. Ensure to download only those transactions that haven’t been downloaded to your account to avoid duplicates.
  3. Go to the Banking or Transactions menu.
  4. Select Upload transactions or Upload from file.
  5. Click the Drag and drop or select files box and select the file you downloaded from your bank. Then select Continue.
  6. From the QuickBooks account drop-down, select the account you want to upload the transactions into, then select Continue.
  7. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then select Continue
  8. Select the transactions you would like to import and click Continue
  9. Click Yes to import the transaction and click Done

 

You can also read this article for more details: Manually upload transactions into QuickBooks Online.

 

Once done, you might want to utilize these resources for guidance in ensuring your accounts are well organized: 

 

 

Additionally, If you haven’t contacted our support team yet, please reach out to them so they can add you to the list of affected users. This way, you'll be notified via email once the issue is resolved. 

 

I appreciate your patience as we're working to fix this. If you have any other concerns with your transactions or with QuickBooks, you can always add them in your reply. I'll be around to assist you. Take care and have a great week ahead! 

fur babies
Level 1

Anyone else have multiple bank accounts at one bank and only being able to upload one account from the bank instead of the rest of them? Just started all of a sudden

Yes I’ve already called contacted sales team I have an investigation number apparently I’m not the only one that has the problem. My biggest issue is I should not have to download anything I am paying for a service that should be working that is not. It’s funny how the service fees could be taken out of my account but nobody can seem to help me right now. Not a very happy customer at this moment

fur babies
Level 1

Anyone else have multiple bank accounts at one bank and only being able to upload one account from the bank instead of the rest of them? Just started all of a sudden

Also, this solution is a Band-Aid I need it fixed. I'm also having issues with square uploading right including payroll. Right now I have accounting software that does me no good!

AlmostElton
Level 1

Anyone else have multiple bank accounts at one bank and only being able to upload one account from the bank instead of the rest of them? Just started all of a sudden

Is there a fix for this yet? I'm using Chase Business Checking and having the same problem.

Maybelle_S
QuickBooks Team

Anyone else have multiple bank accounts at one bank and only being able to upload one account from the bank instead of the rest of them? Just started all of a sudden

I can assist with your bank transactions concern, AlmostElton.

 

Currently, we're investigating Chase Bank's transaction upload issue in QuickBooks Online (QBO). Please be assured that our engineers are working diligently to resolve this problem.

 

I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. To expedite the transaction, provide this investigation number INV-93292.

 

Here's how. 

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click on I still need a human.
  5. Tap Contact Us to connect with our live support.
  6. Choose to Get a callback.
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In the meantime, you may consider uploading your transaction manually in QuickBooks. Here's how:

 

  1. Sign in to your bank's website and export your bank transactions.
  2. In your QBO account, go to the Banking menu.
  3. From the Update drop-down, select File Upload.
  4. Click Browse and select the web-connect file from your bank.
  5. Follow the on-screen steps in mapping the data.

 

Check this guide for more details: Manually upload transactions.

 

You might find the following articles helpful about adding and matching transactions in QBO: 

 

 

Keep me posted if you have any other questions about connecting your bank to QuickBooks. I'll make sure to get back to you as soon as I can. Have a great day!

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