I appreciate you for reaching out here in the Community, @Beachcomber2. I'll help you get out of this situation so you can have your bank accounts updated in QuickBooks Online (QBO).
Before we do so, may I ask if you receive any error messages when attempting to update any of your bank accounts that you've connected to your QBO company? This way, I'll be able to provide you with a more accurate resolution to your concern.
You can also visit this page which has specific troubleshooting for different banking errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.
If you didn't receive any error prompt, I recommend contacting our QuickBooks Customer Care Team. This way, they can assign a representative to investigate your account to determine the root cause of the issue. I'll gladly input the steps below so you can proceed. To begin, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this article for more information: QuickBooks Online Support.
Additionally, here's an article to help you manage your bank transactions once you've got them into your QBO account: Categorize and match online bank transactions in QuickBooks Online.
You can also check this page to learn more about reconciling an account in QBO: Reconcile an account in QuickBooks Online.
I've got your back on sorting this out, @Beachcomber2. Don't hesitate to click the Reply button if you need further assistance managing your bank accounts in QuickBooks. It'll be my pleasure to help you out again. Take care!
