Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
silverbluedragon
Level 1

Bank account information not updating

Trying to update the current bank account information but after saving what I type in after I go back in it goes back to the bank account I no longer have. Is there something I'm missing or does it just take time to update and hold the change after I save the new information?
1 Comment 1
jenop2
QuickBooks Team

Bank account information not updating

I'd like to join you here and make sure you can see the bank account, silverbluedragon.

 

A possible browser issue or too much cache can cause the bank account to not show up after adding it in QuickBooks Self-Employed. This can be the reason why it's saying the address is incorrect.  

 

Let me share some steps that can resolve common browser when working in the program.

 

First, access your account in a private or incognito window. You can also use other browsers if you have a different option on your computer. Use these keyboard shortcuts on how to start an incognito browsing session:

 

  • Ctrl Shift  for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

 

Second, log back in and check if you can see it or add the account once again. If everything looks good, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks.

 

I also wanted to share these banking-related articles in case you need more guidance with your transactions:

 

 

Don't hesitate to share updates if you can see the bank after following the troubleshooting steps. You can also ask follow-up questions if you need anything else.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us