Hi @Chuck Leek , Once an account is connected, the system automatically creates an opening balance. The amount is based on the real-life bank account. Thus, it causes an incorrect balance in QuickBooks.
You can either edit or delete for make zero opening balance. Simply go to your Chart of Accounts and make changes from there. Here's how (in QBO) :
- Go to the Gear ⚙️ icon at the right top.
- Select Chart of Accounts under Your Company.
- Locate the account, then click Account history under Action.
- Find the opening balance.
- You can either delete or edit it.
- When you edit it, make sure to enter a zero amount to fix the opening balance.
- Click Save and close.
Aside from the opening balance, the following information shown below could be the reasons why they don't match:
- Duplicate transactions
- There might be changed, deleted, or added transactions.
Your post looks like similar with this post and this post1 Comment back for further questions. Cheer.
