Bank Accounts not clickable/selectable

Thanks for getting in touch with the Community, josh_xyz.

Since you're unable to choose a bank account when connecting accounts, I'd initially recommend troubleshooting your browser. It's possible this could have something to do with temporary internet files. Web browsers save these files, and sometimes they can cause issues when viewing certain webpages.

Here's how to troubleshoot the browser you're using:
 

1. Try using a private or incognito window in your web browser.
2. Restart the browser and see if you're able to select accounts afterwards.
3. Clear your browser's cached data.
4. Add Intuit as a trusted website.

If you've tried each of the troubleshooting processes mentioned about, but are still unable to pick an account to connect, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

I've also included a detailed resource about connecting accounts which may come in handy moving forward: Connect bank & credit card accounts

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Tuesday!

Thanks for responding so quickly.  I tried clearing cache, but that didn't do anything.  So I opened a Private tab and this time, after selecting American Express, got the message "We're Sorry.  We're unable to complete your request at this time. Please contact App/Web Partner for more information."  code c604.

Thank you for following up and completing those steps, @josh_xyz. Based on the error message and code you’ve mentioned, it requires a closer look at your QuickBooks account for further review.

I recommend contacting our QuickBooks Live Support, where specialists can provide more detailed support tailored to your situation. You can contact them directly through your QuickBooks Online (QBO) account by using the steps below:

1. Navigate to the (?) Help icon on the top right.
2. Go to Search and enter 'contact us.'
3. Click Contact Us.
4. Select Chat with us or Have us call you.

Please let us know if you have other QuickBooks concerns.