Bank downloads missing transactions with identical amounts deposited to the same account on the same day; downloads only one of the transactions. Any experience or fix?

Let's do a manual update to download the missing transactions, tim-johnson-ther.

Here's how:

1. Go to the Banking menu.
2. Click the Bank and Credit card drop-down and select the account.
3. Click the Update button.

Alternatively, you can also use the WebConnect to download the transactions. Here's an article for your reference: https://quickbooks.intuit.com/community/Help-Articles/How-to-upload-more-than-90-days-of-bank-transa....

Let me know if you have other concerns, I'll be glad to help.
 

Thanks, unfortunately the update did not add any of the missing transactions.

If I'm understanding you correctly, your advice is for me to download the transactions from my bank's web site and then upload them to QB? That's fine for this round, but I am concerned that there might be a bug on your end that will cause this issue to continue occurring.

The problem is occurring when I have multiple deposits on the same day for the same amount. This is an extremely common occurrence in my business and I am expecting QB to be able to download transactions accurately going forward.

Would you advise on how to ensure that happens in the scenario where I am making multiple deposits of the same amount to the same account on the same day?

Thank you. 

Thanks for responding. The institution in question is Redwood Credit Union. 

Thanks for getting back and providing additional details about your concern, Tim.

We haven't received any reports regarding Redwood Credit Union downloading duplicate bank transactions. Furthermore, we don't have any control of the transactions downloaded from you bank.

We can only exclude the duplicate transactions to avoid them from being added to your register:

1. Go to the For Review tab in the Banking page.
2. Mark the duplicate bank transactions and click the Batch actions button.
3. Select Exclude Selected.

To completely delete the duplicate bank transactions, you can go to the Excluded tab:

1. Under the Excluded tab, mark the transactions.
2. Click the Batch actions button and select Delete.

Let me know if you need anything else.

Thanks. The problem was not duplicate transactions, it was missing transactions (see the subject line). Is that a problem that originates with the institution? If so, how would you suggest I follow up on that?

You can manually update the downloaded bank transactions, tim-johnson-ther. 

In the Banking page, click the Update button at the upper-right corner. If the missing transactions are still not yet showing up, you'll want to check with your bank if they have ongoing maintenance. If so, we'll have to wait until it'll get fixed. 

In the meantime, you can manually record these missing transactions in QuickBooks. For them to show in your register and for reconciling purposes as well. Once the missing transactions are already downloaded from your bank, you can match them to avoid duplicates. 

The Community is always here to help you with your concerns.