Welcome to the Community space.
Only users of QuickBooks Online Accountant have access to the Undo button, If you're using QBO, this option wouldn't be visible on your account.
The ability to undo an entire reconciliation is limited to accountants and with QuickBooks Online Accountant. If you don't have one, you can remove individual transactions instead. Prior to making any alterations, it is crucial to seek advice from an accountant to ensure your books are accurate.
To proceed, you can utilize the steps below:
- Navigate to Bookkeeping and select Chart of Accounts (Take me there).
- Find the account holding the transaction. Then choose Account History.
- Select the transaction you want to unreconciled to expand the view.
- Review the check column. If the transaction is reconciled, you’ll see an R.
- Select the checkbox until the box is blank. This removes the transaction from the reconciliation.
- Select Save.
- Close the account history.
After you have completed the aforementioned tasks, you can proceed to reconcile your account. In case you encounter any challenges, you can check out the following resources for guidance:
Should you have further questions about undoing reconciliation in QuickBooks, please let me know. I am here to assist you at all times. Take care and stay safe!
