bank reconciliation reset start balance

Thanks for reaching out to the Community, karenwelch2.

You can edit an account's opening balance from your chart of accounts.

Here's how:

1. Use the Gear (⚙️) icon.
2. Go to Chart of accounts.
3. Find your account and click View Register.
4. Locate the opening balance entry. You can sort your date column to display the oldest entries first.
5. Choose the opening balance entry.
6. Edit your date, then amount. If needed, hit Edit to make changes.
7. Select Save.

I've also included a couple detailed resources about reconciling which may come in handy moving forward:

• Reconcile an account
• Enter & manage opening balances

Please feel welcome to send a reply if there's any questions. Have a lovely day!

Hi Zack

thank you so much for the fast reply. Am I being a bit stupid ? ;)

I have gone into chart of accounts and select the account but cannot find view register anywhere ..

Can you send me some snapshot examples please

I am on QB online

Thanks

Karen

Hi there, @karenwelchz. 

Thanks for taking the time to follow up with us. I'm happy to lend a hand with some screenshots of the process. 

1. Use the Gear (⚙️) icon.
2. Go to Chart of accounts.
3. Find your account and click View Register at the far right.
   • 
4. Locate the opening balance entry. You can sort your date column to display the oldest entries first.
   • 
5. Choose the opening balance entry.
6. Edit your date, then amount. If needed, hit Edit to make changes.
   • 
7. Select Save.

Please don't hesitate to let me know if you have any additional questions or concerns. Take care! 

Hi

thank you so much for your reply.

I am so confused because when i follow those steps there is no drop down for VIEW REGISTER

please see snapshot

Look forward to your reply

Thanks

Karen

Thanks for providing the screenshot, karenwelch2.

To be sure, are you using the QuickBooks Online UK or the global version? If so, you can click the Account history link. Since the View register option is only available for the US version. Then, you can look for the Opening Balance Equity entry and follow the steps outlined by my colleague Tori B to change the opening balance amount.

To further guide you on the reconciliation process, you can read the articles below:

• Reconcile an account in QuickBooks Online
• Enter and manage opening balances in QuickBooks Online

I'm also adding this helpful resource to learn what to do if QuickBooks Online doesn't match your bank statement at the end of your reconciliation: Fix issues at the end of reconciliation in QuickBooks Online.

Feel welcome to get back on this thread if you need further assistance with reconciliation. We're always here to help you.

I'm having trouble editing the beginning balance and need to change it. It dose not match the bank statement