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namtrag
Level 2

bank register has incorrect balance vs balance sheet

I reconciled my QB Online bank account as of 1/31/19, and it worked to the penny.   I printed the reconciliation report out, and it shows my register balance as of that date being 13,790.77.  

 

I then noticed that my register balance looked too high when I went back to the register screen.  It shows the balance as of 1/31/19 being 19,393.86.  This $5,603.08 difference is consistent each quarter end going all the way back to 12/31/17.  The balance sheet report shows the correct balance that I reconciled to, but the register reads $5,603.08 higher.

 

I am totally stumped.  

2 Comments 2
Angelyn_T
QuickBooks Team

bank register has incorrect balance vs balance sheet

Hi there, @namtrag.

 

Welcome and thank you for posting here in the Community. I'm here to help you fix differences between QuickBooks Online (QBO) and bank balance.

 

There are several factors may cause the balances to vary why the bank register balance in QBO doesn't match your actual bank balance. You'll need to verify why they don't match, and adjust or fix them accordingly.

 

Balances may not match for the following reasons:

  • Outstanding transactions
  • New transactions for a connected account
  • Duplicate transactions
  • Edited or deleted transactions
  • Credit card (liability) account

You may need to add or match downloaded transactions to make your QuickBooks Online bank register balance match your actual bank balance.

 

For additional information about each of the possible reasons why your balances don't match and for the recommended fix or action, you can check this article: How to fix differences between QuickBooks balance and bank balance.

 

If you need further assistance with checking the transactions, you may get in touch with our QuickBooks Online Support Team. Our support has the chance to pull up your account via a secured remote access.

 

Don't hesitate to add comment/post if you have any other banking concerns, I'll be glad to help you. Wishing you continued success!

namtrag
Level 2

bank register has incorrect balance vs balance sheet

the error fixed itself, but to let you know, it had nothing to do with the article.  I am talking about the register balance not agreeing to the balance sheet balance as of the same date.

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