cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Anonymous
Not applicable

Banking balance mobile update

I can't figure out how to update my bank balance when using the mobile version. When I owned an iphone I just swiped down the screen and the banking synced. I cannot do that with my android. Is there a way to sync my bank balance?

Solved
Best answer 11-14-2018

Best Answers
Moderator

Re: Banking balance mobile update

Good day, lyndak.

 

I can share some insights about updating the bank balance in QuickBooks Online (QBO) for Mobile (Android Phone or Tablet).

 

The QBO mobile app is a simplified version of the program. I can see how many customers would benefit if they can easily update the bank balance in QBO for Android Phone or Tablet.

 

Right now, you can manually refresh bank feeds in QBO for iPhone and iPad. However, this feature hasn’t been integrated in QBO for Android Phone or Tablet.

 

I can see how useful this feature would be for you, so I’ve forwarded a request to our Product Developers. I'd appreciate it if you could also share your suggestions to them. Your contribution is a big help with getting this feature added in QBO mobile for Android Phone and Tablet.

 

Here’s how to send feedback:

 

In QBO for browser:

  1. Click the Gear icon.
  2. Choose Feedback.

In QBO mobile:

  1. Click the three dots at the top.
  2. Select Feedback.

You can also check this article for more details about QBO mobile app: QuickBooks Online mobile app feature comparison.

 

Please reach out to me if there is anything else I can help you with. I'll always be here to assist you. Have a great day.

View solution in original post

7 Comments
Moderator

Re: Banking balance mobile update

Good day, lyndak.

 

I can share some insights about updating the bank balance in QuickBooks Online (QBO) for Mobile (Android Phone or Tablet).

 

The QBO mobile app is a simplified version of the program. I can see how many customers would benefit if they can easily update the bank balance in QBO for Android Phone or Tablet.

 

Right now, you can manually refresh bank feeds in QBO for iPhone and iPad. However, this feature hasn’t been integrated in QBO for Android Phone or Tablet.

 

I can see how useful this feature would be for you, so I’ve forwarded a request to our Product Developers. I'd appreciate it if you could also share your suggestions to them. Your contribution is a big help with getting this feature added in QBO mobile for Android Phone and Tablet.

 

Here’s how to send feedback:

 

In QBO for browser:

  1. Click the Gear icon.
  2. Choose Feedback.

In QBO mobile:

  1. Click the three dots at the top.
  2. Select Feedback.

You can also check this article for more details about QBO mobile app: QuickBooks Online mobile app feature comparison.

 

Please reach out to me if there is anything else I can help you with. I'll always be here to assist you. Have a great day.

View solution in original post

Level 2

Re: Banking balance mobile update

It's been a year since this thread. Any updates on the issue?

Anonymous
Not applicable

Re: Banking balance mobile update

Hi there, EZVik.

 

As of now, manually refreshing bank feeds in your mobile app (Android) is unavailable. Your app will still follow automatic downloads and categorizes your bank and credit card transactions every night. 


Like you, I’m sure other users would like to have this feature as well. I’ll make sure to personally share this preference to our developers for future updates. 


You can also check recent QuickBooks updates in this site: https://quickbooks.intuit.com/blog/


Drop by again if you have other concerns about QuickBooks. 
 

Level 2

Re: Banking balance mobile update

Hi MikiD,

 

the app does updates somewhere afternoon or even closer to evening (EST) and not in the night. E.g. I checked the balance at 8 AM today and it informed me that the data was updated 14 hours ago (somewhere at 6 PM yesterday). This doesn't make any sense since banks update statements at 12 AM.  And so the backlog is basically two days as I will be able to see the yesterday's balance after 6 PM today. But I don't need it that late.

I'm OK with not having the today's balance, but I'd happy to know my actual balance right in the morning.

Level 1

Re: Banking balance mobile update

I'd really like to see this feature implemented too.

Level 1

Re: Banking balance mobile update

Sorry to inform you, Intuit, but this issue is NOT solved. It's been a year since this problem was reported. ItsI sad that the iOS version of the app has the ability to update bank accounts while the Android version does not. It's frankly a joke that the Android version was created WITHOUT this capability in the first place. As a software developer for over 20 years, I can't see how Intuit would think it's a good idea to NOT have this feature in any version of it's app from the very start. It's one of THE core features that customers would EXPECT to be included in the app, regardless of whether it's for iOS or Android!

 

The person who posted the "solution" to this thread mentioned something about forwarding this feature request to the "product developers"... Well??? When is it going to be available? What is the hold up??? Is there ANY place where Intuit posts upcoming feature releases so customers can monitor this and know when it's expected to be available?

QuickBooks Team

Re: Banking balance mobile update

I certainly understand where you’re coming from, Bsfedor.


Android devices have major differences from IOS. This is because they’re both running on different Operating Systems and are made by two different companies. 


This is why some features in Android are unavailable in IOS and vice versa. One of these is the option to be able to manually refresh bank feeds. We’ve already sent this request to our developers, but In your behalf, i will personally submit another one. Like you, i'm also hoping to have this feature in our upcoming updates. 


Right now, we don’t have any specific date as to when it’s going to be available. Though, the most recent feature changes are posted in this blog: https://quickbooks.intuit.com/blog/

 

You might want utilize the regular web browser for now  when updating the bank transactions manually. Check this out to learn more about your mobile app function availability: Compare mobile app. 

 

Always consider the Community as someone you can talk and ask questions about QuickBooks. We're here to listen and help you anytime. 

 

Need to get in touch?

Contact us