When adding an item and the Resolve function becomes unresponsive in QuickBooks Online, Kathleen, we can start by clearing the browser's cache.
Cached data in your browser can sometimes lead to slow performance or unresponsive pages. Please refer to this article for detailed instructions on clearing them: Clear cache and cookies to fix issues.
If the issue persists, run QuickBooks Online (QBO) on other supported browsers such as Microsoft Edge or Google Chrome for Windows, and Safari if you're using a Mac.
This ensures seamless performance while working in the Bank Transactions tab. I've added a resource to help you easily match bank entries with QuickBooks records: Matches your bank and credit card transactions.
If you need help with bookkeeping or navigating QuickBooks, connect with our QuickBooks Live Expert team. They offer personalized support tailored to meet your business needs.
Please don't hesitate to comment if you need more help with bank feeds or any QuickBooks concerns.
