Hi there, stephanie. I'm here to rectify the connection issue.
Have you tried connecting your credit card account in a private or incognito window? If not, please refer to the shortcut keys I've listed below:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox & Microsoft Edge
- Command + Shift + N for Safari
Furthermore, you can try signing in to your bank’s website to check if everything is working on their end.
If the issue persists, I suggest contacting our Customer Care Team. They can pull up your account in a secure environment and provide fixes immediately.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
In the meantime, you can consider uploading your transaction manually in QuickBooks Online. Here's how:
- Sign in to your bank's website and export your bank transactions.
- In your QBO account, go to the Banking menu.
- From the Update drop-down, select File upload.
- Click Browse and select the web-connect file from your bank.
- Follow the on-screen steps in mapping the data.
You can read this article for more details: Manually upload transactions into QuickBooks Online.
You might find the following articles helpful about adding and matching transactions in QuickBooks Online:
Drop me a message below with updates on your banking connection concern. I’ll get back to you as soon as I can. Always take care!
