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info-htkdispatch
Level 3

Can someone please explain to me why QB continues to charge my back account for an amount that we have pay arrangements on? Why is ok for QB to overdraw my account?

Supervisor never called me back. This is an ongoing issue.
4 Comments 4
ShangY
QuickBooks Team

Can someone please explain to me why QB continues to charge my back account for an amount that we have pay arrangements on? Why is ok for QB to overdraw my account?

 I can see the urgency of getting this resolved, @info.
 

I'd love to check your account for the charges of your bank, but since this is a public forum, I'm unable to pull up your account here on my end for security purposes. I suggest contacting our Customer Care Support team. Then, provide them your case number for a smooth transaction.


Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Choose Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

In addition, you can scan through this article to guide you on how you can manage your QuickBooks Online subscription: Manage billing, payment, and subscription info in QuickBooks Online.


If you have more QBO concerns in mind, please don't hesitate to share them in the comments below. We're here to support you 24/7. Take care!

4Gal
Level 11

Can someone please explain to me why QB continues to charge my back account for an amount that we have pay arrangements on? Why is ok for QB to overdraw my account?

@info-htkdispatch 

Is it related with subscription fee or else?

 

info-htkdispatch
Level 3

Can someone please explain to me why QB continues to charge my back account for an amount that we have pay arrangements on? Why is ok for QB to overdraw my account?

A chargeback.

info-htkdispatch
Level 3

Can someone please explain to me why QB continues to charge my back account for an amount that we have pay arrangements on? Why is ok for QB to overdraw my account?

this does not work, still waiting for a call back.

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