Can't connect AMEX credit card

Try opening your QBO account on any private/incognito browser.

Let's make sure you'll be able to connect your bank account, flutterbyeprints.

Are you getting a specific error when trying to connect your bank? As mentioned by @Fiat Lux-Asia, you can log into your QuickBooks Online (QBO) account using an incognito window to fix the issue. Once done, try connecting your bank again. Also, I've checked and it seems AMEX connection issues has already been resolved. You'll want to sign in to your bank's website and check if there are maintenance or notifications that needs your attention. Sometimes, these are some of the factors that simply affects when connecting your bank accounts. 

However, if the issue persists, I recommend reaching out again to our support team to double-check and investigate further. They have the tools to pull up your account in a secure environment. Here's how to reach them:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

If ever you're able to connect or sync your bank, I'm sharing these resources below to give you more insights on how to fix bank errors and what to do if transactions are not updating in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Furthermore, once transactions are in, learn how to categorize and match bank transactions with those you've entered in QuickBooks using this article. Categorize and Match Online Bank Transactions In QuickBooks Online.

Please get back to us if you have any concerns when connecting your bank. Remember, we're always here to help.

Same issue, can't move past the 'verify that you're human' screen.

I gave it a try.  Same issue; can't move past 'verify that you're human' screen.

There is no specific error -  it is shown exactly as the screen shots that I posted.  There is no way to move past the 'verify that you're human' screen. 

I have tried it in incognito window, after clearing cache/cookies, on three different browsers, and on several different days last week and then today. I've logged into my AMEX account and there are no maintenance or notifications that need attention.

I have spoken with two customer service representatives, they both told me last week that there was an issue with credit cards and it was being worked on by the 'backend' people.  I was not given any time frame for this supposed fix. 

@flutterbyeprints 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

The suggested solution is to download a trial version of some other software to complete a service that is supposed to be included with my subscription to Quickbooks?  If it is a problem with the credit card company, why did two Quickbooks customer service reps tell me that they were aware there was an issue with credit cards and that it was being worked on?

More than trying to get this specific issue resolved, I'm interested to know if problems like these are frequent with QB Online and if things are often 'being worked on' - because I am going to find a different solution to my bookkeeping if that is the case.

Hi @flutterbyeprints,

I have some information about connecting American Express credit card. I understand that you've already contacted our Customer Care Support about this, however, to get this sorted out. It is best to contact them again. This way, you can verify if there are movement on the ticket our representative is created for you during your first and second call.

Please follow the steps provided by me colleague @MariaSoledadG on how to reach out.

In case you need additional resources for bank-related tasks, browse this link to go to the page. It contains topics with articles and videos to guide you along. Just choose a title that'll fit your concern: Banking.

I'll be around if you have follow-up questions or concerns with credit card transactions so don't hesitate to reply. Take care and have a good one.

Hi @flutterbyeprints,

It looks like I've answered your other post similar to this issue. Unusual behavior isn't frequent in QuickBooks, except for reported cases. You may want to try other suggestions to resolve this temporarily. However, for long-term resolution, please contact our Customer Care Support so we can investigate further.

Here's how to reach out:

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Please refer to this link to view your other post: https://quickbooks.intuit.com/learn-support/en-us/banking/re-can-t-connect-amex-credit-card/01/11136...

I'll be right here if you need help with anything else or with credit card connections. Don't hesitate to reply. Take care and have a good one.