Hello, @wendyhuber14.
Please know that this isn't what I want you to experience with our QuickBooks Online (QBO) support team. I'd feel the same way if things didn't go well when working with banking transactions.
We are currently investigating the exact issue you stated above. Our engineering team will implement a solution as soon as possible.
For now, I suggest contacting our support team once again to add you to the list of affected users. This way, you’ll receive a notification when a fix is available. Kindly check our support hours to contact us at a time convenient to you.
Here’s how to get in touch with our representatives:
- Log in to your QuickBooks Online account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us: Ask the community, Start a chat or Get a callback.
Once everything is fine, you can use this article for your guide: Downloading banking transactions in QuickBooks Online.
In addition, you can review your bank transaction and categorize them on the correct accounts in this article: Categorize and match online bank transactions in QuickBooks Online.
Please know that you're always welcome to swing by if you have follow-up questions or concerns. Drop them in the reply section, and I'll get back to you as soon as I can. Take care and stay safe.
