Let’s dive deeper into why your bank account isn’t linking to QuickBooks Online and work together to get it connected successfully, @fred72.

Beforehand, could you let us know if you received any errors while connecting your bank to QBO? Any details can help us identify the cause of the issue.

It's worth noting that when linking a bank account, any maintenance or required updates on the bank’s end can prevent the account from connecting. To address this, start by visiting your financial institution's website to check if any actions are needed. You can also contact your bank for assistance.

If everything is fine on your bank's end, double-check that you’re selecting the correct bank name when connecting it in QBO. Many banks have multiple names listed in QBO, and choosing the wrong one can cause your login credentials to be rejected. To ensure a successful connection, select the correct bank or enter your bank's website URL.

Feel free to return to the Community if you need further assistance with linking your bank. Take care.

Hi, thank you for the following. I did check with Amex, and they confirmed the issue is not on their side.  The error I am getting is Code: 9513 with the following message: 

We're Sorry

We're unable to complete your request at this time. Please contact the App/Web Partner for more information.

You are now leaving American Express and returning to App/Web Partner.

I appreciate your response and for sharing updates after reaching out to Amex, fred72.

Since they've confirmed there are no maintenance issues on their side, I recommend temporarily logging out of your account and then back in using a different browser. For the best QBO experience, use Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

If you're still getting the same error, I suggest reaching out to our live support teams. A support agent can take a closer look at your account and investigate what's causing the error when connecting your Amex account in QBO.

Here's how to reach out to them:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select Contact a human, then click Live Chat or Call me back.
5. Type in a short description of your concern and click Continue.
6. Choose between Callback or Chat.

Visit us anytime in this forum if you have other questions for us.