Thanks for posting here in the Community, @Jen Horton.
I appreciate your time to bring up this situation in the Community. I can help you with getting your latest transactions from your Capital One account.
After updating your bank connection manually, try to check your bank's website if you have the latest transactions. If yes, go back to your QuickBooks Online and verify if there's any additional authentication. You'll need to follow the onscreen steps to continue the update.
Go to your account by using a private browser or an incognito window, then try to reconnect this bank. If it works fine, clears the cache in the one that you're currently using.
Here’s how to go incognito or use a private browser:
- For Chrome, press Ctrl + Shift + N.
- For Internet Explorer or Firefox, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other browsers if the steps above don’t work.
Once done, you can manually update your bank accounts so you can keep track of your transactions.
Here's how:
- Go to Transactions.
- Select Banking.
- Click Update.
But if your online translations still won't update, I'd recommend contacting our Customer Care Support. They have the tools to pull up your account, securely, and perform the needed steps to resolve this sudden issue.
Refer to the following article to know more of what you can do if you don’t see your recently downloaded bank transactions in QBO: What to do if bank transactions won’t download or there's a bank error.
I'm always here if you need help or assistance with your bank connection. Just leave a reply below. Take care and have a wonderful day!
