chart of accounts disappeared

SM1970 · ‎November 11, 2022

I am distressed. I haven't reviewed my Quickbooks Online in sometime. I see things have changed, different menu items, very confusing and will take time to get used to. The worst part is when I go to "chart of accounts" there is nothing there. I've been using this for 10 years and nothing like this has ever happened. Gone! Just like that. I'd really appreciate some help with this. Thank you.

JaeAnnC · ‎November 11, 2022

I can see where you're coming from, @SM1970.

Let's perform some basic troubleshooting steps so your accounts will show up in your Chart of Accounts. This way, you can get back to business immediately.

In some cases, unusual behaviors from the browser are caused by stored cache. We can either perform clearing cache and cookies or log in to your account through a private browser.

Here are the keyboard shortcuts:

For Safari: Command + Shift + N
For Google Chrome: CTRL + Shift + N
For Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

You can refer to this article if you want to know how to correctly set up your chart of accounts: Learn about the chart of accounts in QuickBooks Online.

Please leave a comment below if you have further concerns with your chart of accounts. I'll always be available to help. Stay safe!

View solution in original post

JaeAnnC · ‎November 11, 2022

I can see where you're coming from, @SM1970.

Let's perform some basic troubleshooting steps so your accounts will show up in your Chart of Accounts. This way, you can get back to business immediately.

In some cases, unusual behaviors from the browser are caused by stored cache. We can either perform clearing cache and cookies or log in to your account through a private browser.

Here are the keyboard shortcuts:

For Safari: Command + Shift + N
For Google Chrome: CTRL + Shift + N
For Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

You can refer to this article if you want to know how to correctly set up your chart of accounts: Learn about the chart of accounts in QuickBooks Online.

Please leave a comment below if you have further concerns with your chart of accounts. I'll always be available to help. Stay safe!

SM1970 · ‎November 13, 2022

thank you, this resolved the problem.

Archie_B · ‎November 13, 2022

Hi, SM1970.

I'm glad to know that the solution given my colleague @JaeAnnC was able to help.

You're always welcome to come back to this thread or post again in the Community for other concerns. We'll make every effort to provide you with relevant information and the best quality of assistance possible. Take care and have a great day!

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chart of accounts disappeared