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Chase credit card import is missing some transactions



I recently did the updated/improved credit card import process with our Chase Bank credit card, but now it seems like a significant number of transactions are no longer being imported. We have 1 credit card account with 4 cardholders. I thought I had seen this issue discussed in these forums before, but when I did a search I couldn't find anything.


Thanks in advance.

1 Comment 1
QuickBooks Team

Chase credit card import is missing some transactions

Hi there, mb6.


Thanks for reaching out to the Community space. I’m here to share information about the missing imported credit card transactions in QBO.


We recently received a report from our product team that this is under investigation. While the usual workaround (WebConnect) won’t work for this type of issue, what you can do is enter the missing transactions manually. Here’s how:

  1. Click the Plus (+) icon and select Expenses.
  2. Enter the payee information and select the credit card in the Bank/Credit account field.
  3. Go to the Account details section and enter the information in the available columns.
  4. Click Save.

In the meantime, I recommend calling our Technical Support team so they can add you to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation.


You can find our phone support updated number through this link:


We thank you for your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.

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