Hello - When I download a QBO from my chase credit card account and try to import it says "nothing imported. the account is up to date".  Is QB or Chase working on this? I have a deadline and cannot manually enter 1000+ transactions. 

Thank you for following up on this thread. ksjoseph.

Allow me to take over and provide you with some information about importing credit card files in QuickBooks.

We would like to inform you that this has already been escalated and we are working with them to get this issue corrected as quickly as possible. Although I don't have a specific time frame as to when and how this will be mediated upon, rest assured that this is being looked into.

I’d encourage you to contact our phone agents and have them attach your case to INV-24949, so they can add your account information to the notification list. That way, our engineers can send you updates via email when they are available.

Also, I can pass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible.

You can get our most-up-to-date contact number here:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

I wish you continued success. Let me know if you have any other questions. Have a good one!

Finally got the "financial institution not recognized" error to disappear, now I am having the same issue with the Chase Credit Card OFX files - only picking up 1 in 10 transactions.  I have tried making a very small file of only a few transactions or a whole month - no difference - 1 in 7 to 10 transactions only. 

I hope you're doing well there, @caboyd5101. 

I appreciate you for posting here in the Community about the missing Chase Credit Card transactions.

I'll help make sure you'll get the right support to help resolve this online banking issue. 

I've checked the status of the ongoing investigation about this issue, and it's still in progress. Since some customers are still encountering this issue, our engineers are actively working on an permanent fix. 

I'd recommend contacting our QuickBooks Desktop Support Team. They can add your company to the notification list so you can stay updated. You can follow the steps above provided by my colleague, @Rose-A, on how to contact our support team. 

Thanks for your patience as we continue working toward a resolution. Let me know if there's anything else I can do for you. Just remember, we're always got your back, @caboyd5101. 

I don't see any fix yet. It is almost the end of February. I try to import a QBO file from Chase now and the entire Quickbooks crashes. This is new for me. 

Thanks for joining this thread, @symmarkgroup.

I've checked the investigation status about this issue, and it's already resolved. Let's process troubleshooting steps by repairing your QuickBooks Desktop to remove any data damage and computer issues. Let me walk you through the steps:  

1. Restart your computer to close unnecessary programs interfering with QuickBooks.
2. Back up your QuickBooks company file.
3. Select Start and then Control Panel.
4. Select Programs and Features. If necessary, choose Uninstall a program.
5. Click QuickBooks in the list of programs and choose Uninstall/Change.
6. Select Continue, then Next.
7. Click Repair then Next. Wait for the Repair to complete.
8. Choose Finish. Restart your computer if prompted.
9. Don’t forget to download the latest QuickBooks release and the latest payroll tax stable when you open QuickBooks.

During the repair, you may get an error or a message such as Files in use. If you receive these kind of messages, follow these steps:

1. Click Ignore (reboot required) then click OK.
2. You might have to click Ignore several times. The repair should continue.
3. If the Ignore button is unavailable, click Close. After the Repair, restart the computer.

For additional reference, you can check this article on how to fix QuickBooks Desktop (Windows).

If the issue persists, I recommend contacting our QuickBooks Desktop Support Team so they can investigate this further. 

Here's how you can contact our technical support:

1. Follow the Official Intuit Contact link.
2. Select your QuickBooks product.
3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
4. Click Start a message at the bottom.

Please let me know how it goes. I'm always here to help if you have any other questions. Have a good one. 

I have Quickbooks Desktop for Mac 2016. Please advise on how to correct.

What happened to emailing everyone who contacted QB Support on this issue when it was resolved?

Hello everyone.

Thanks for bringing this to our attention. I want this to be taken care of.

For symmarkgroup's concern, you can uninstall and reinstall your QuickBooks Desktop for Mac. Doing this will resolve unexpected behavior of the product. The steps are provided by my colleague JanyRose above. 

Otherwise, try running the Verify and Rebuild tool in QuickBooks Desktop. This will help us identify the common data issues within your company file.

In case you need help from a live support, I recommend calling our QuickBooks Desktop Mac Support. They'll be able to guide you through the whole process.

Here's how you can contact our phone support: 

1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop.
3. Type-in Technical Support on the search bar.
4. And click Get the Phone number below. 

Hi, caboyd5101. For now, we can't provide an exact time frame as to when will this investigation be resolved. Since you've already contacted support, please expect an email notification from our backend team for the updates of this current investigation.

As soon as we receive progress, the Community Team will update this thread to let everyone know so you can get back to business.

Keep in touch if you need more help with something else. I'm always here and ready to assist.

This issue appears to have been fixed, on the Chase side.  I have (finally!!!) both successfully synced (QB Online) and uploaded (QB Desktop via QBO) data into Quickbooks recently.  May have to remove and then re-setup Chase feed in QB Online. 

LOL

It works now.  Chase has fixed QBO export on their end.  But I found that out on my own.

I have uninstall and reinstall QuickBooks Desktop for Mac. I have also tried Verify and Rebuild tool. Does not work for me. 

Anyone know if this works for Quickbooks desktop? I have the Mac version. 

Thanks for getting back to us. 

Hi, susanna. Thank you for providing the details on how you resolved about the Chase credit card synced with QuickBooks issue. This will surely helps other users who encounter the same issue. 

I also appreciate you @symmarkgroup for processing the troubleshooting steps provided by my colleague. Since the problem persists, I encourage you to contact our QuickBooks Desktop Mac Support Team. They have the tools to do a remote session and investigate this further. You can contact them by following the steps provided by Charies_M on her post above. 

We appreciate your patience. Please know that you're always welcome to post in the QuickBooks Community if you have any other questions. We're always here to help. 

This issue appears to have been fixed, on the Chase side. I have (finally!!!) both successfully synced (QB Online) and uploaded (QB Desktop via QBO) data into Quickbooks recently. May have to remove and then re-setup Chase feed in QB Online.

Hi there, susanna.

Thanks for responding and for sharing some updates about importing Chase credit card transactions in QuickBooks Online (QBO). This will definitely help other posters that may have the same problem.

I'd like to add this article in case you need reference in setting up Chase feed in QB Online: Connect bank and credit card accounts.

We look forward to see more post from you in the future. Feel free to visit us again if there's anything I can help you. You have a great day ahead.

Hi, ksjoseph.

We're pleased to inform you that the issue has been resolved. The resolution has been implemented and the bank account should be ready for you to use.

These articles are a good reference:

• https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Get-started-with-Bank-Feeds-for-Quick....
• https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Set-up-account-for-Bank-Feeds/m-p/203....

You can always get back here in the Community if have other questions. Have a good one.

Can someone help me with how to download the QBO file from chase for business? This is a new credit card for us and I'm not able to locate this file on the website. Thank you!! 

You have me to help you download your Chase transactions, Katelyn Huffman.

Let's make sure to connect your bank account to QuickBooks Online. This way, your Chase transactions will be automatically imported to your QBO account.

Let me guide you with these steps:

1. Go to the Banking menu or Transactions menu.
2. Select the Banking tab.
3. Select Connect Account on the landing page if this is your first time connecting. Or select Add account or Link account if you've already created one.
4. Search for your bank.
5. Click Continue.
6. Follow the on-screen instructions to successfully connect your account.

Once connected, you can categorize them. Here's an article as your reference: Categorize and match online bank transactions in QuickBooks Online.

I'm just a post-away if you need help. Keep safe!