cancel
Showing results for 
Search instead for 
Did you mean: 
medinaohiousbc
Level 1

check register

Quickbooks did an update this morning and it looks as if they have combined totals for the 2 different accounts into one.   How can we get this corrected back to correct account balance?  I need these separated.

6 Comments 6
BigRedConsulting
Community Champion

check register

Does the register balance not equal the chart of accounts account balance?

 

Note if you have sub-accounts, the parent account register will contain all of the transactions from the sub-accounts and the parent account.

medinaohiousbc
Level 1

check register

It was all fine being able to do each account individually until the update came through.  Now the interest is being added to both accounts three times and my main total is all wrong now

CharleneMae_F
QuickBooks Team

check register

Allow me to jump in on this thread, @medinaohiousbc.

 

I recommend contacting your bank to verify if there are changes made in connecting to QuickBooks. 

 

You may also want to consider reconciling your account in QuickBooks Desktop. Doing so will ensure your real-life bank and credit card statements matches.

 

Please let us know if there's anything else we can do to help you succeed today. We're always here to assist.

medinaohiousbc
Level 1

check register

Unfortunately I am currently entering transactions manually.  I am not tied into the banking feature.  I am currently using desktop version of software.

medinaohiousbc
Level 1

check register

unfortunately, I am using desktop version and we are not using the banking feature. I am doing entries manually.

MarsStephanieL
QuickBooks Team

check register

Hi there, @medinaohiousbc.

 

I'd be glad to assist you in troubleshooting your QuickBooks Desktop.

 

You can still restore the data if you have a backup data of your company file before it was updated. I'll show you how.

 

  1. Go to the File menu, then select Open or Restore Company.
  2. Select Restore a backup copy and click Next.
  3. Click the Local Backup button, and then click Next.
  4. From the Look In drop-down arrow, choose the backup file location.
  5. Look for the backup file in the folder. It should appear as [Company Name].qbb.
  6. Click Open, then select Next.
  7. Choose the location to save the restored file from the Save in drop-down arrow.
  8. Enter a new file name in the File name field, then select Save.

 

If you don't have a backup file, you may run QuickBooks Tool Hub and follow the steps in this article: Solutions for when QuickBooks has stopped working.


If it's still not working, I'd recommend performing Verify and Rebuild, since this is a very unusual behavior of the program.

 

I'd also suggest contacting our Customer Care Team if there's no success after performing all the troubleshooting steps. Our QuickBooks Care Team is fully equipped to verify your account and perform a screen share to help you fix this.

 

I'll be here if you have any questions or other concerns about QuickBooks. Just let me know in the comment section below. Take care.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up