Check split

Tracy241 · ‎September 24, 2022

I cant use a negative amount on QBO like you could in desktop version on a split.

Sometimes I want one amount in one Expense account and then a negative amount in a second account to arrive at the net amount for a check or deposit. Example is a Square deposit to the bank that has fees deducted from it. I want to show the whole deposit to give customer credit in receive payments, but record the fees charged in the deposit screen to reduce amount rec'd by the bank. Same for writing a check. If I am refunding a customer for a deposit paid but I am not giving them back the whole amount I want to charge the difference to an income account or expense account (credit)

JamaicaA · ‎September 24, 2022

I appreciate you coming to the Community for your split deposit or check concerns, @Tracy241. I’ll provide you with clarification and step-by-step instructions to guide you in recording a split transaction in QuickBooks Online.

You have the option to split an expense transaction as long as the total net amount isn’t negative. You can also manually create a split transaction to match it with the bank feed.

Here’s how:

Go to the Banking menu.
Locate the bank transaction and click it.
Select Split transaction beside the Category section.
Enter the sale on the first line. Then, on the second line, enter the refund as a negative amount.
Select Apply and confirm.

When going to the Categorized tab in the Banking page, you'll see that the matched transaction is tagged as Split because of the combination of the refund and a sale. I've added some sample screenshots to see how it looks like:

I'd like to share this article that contains steps when you're ready to assess your business financials: Learn the reconcile workflow in QuickBooks. You may find ways on how to fix reconciliation in this article as well.

I'll be here if you have other questions. Let me know in the comment section through a Reply button. Enjoy your weekend!

kfsnider · ‎September 30, 2023

This method worked a couple weeks ago but it is not working for me now in the online version. Has something changed and how can we request a reversal of this function?

DHeraV · ‎September 30, 2023

Currently, there have been no changes made in QuickBooks Online (QBO), @kfsnider.

I have confirmed that the option to split bank transactions is still available on my end. Kindly see the image below for a visual reference:

To ensure you can continue with your business tasks, I recommend using a private window, which doesn't save any temporary files. Occasionally, QuickBooks can be poorly configured, leading to browser issues. Browsers use cache and cookies to load web pages faster on subsequent visits, but this can sometimes cause unexpected behavior that affects the views and performance of QBO.

To open an incognito window, you can use the following keyboard shortcuts:

Mozilla Firefox & Microsoft Edge: Press Ctrl + Shift + P
Google Chrome: Press Ctrl + Shift + N
Safari: Press Command + Shift + N

If you continue to experience the same result, I suggest utilizing other supported browsers. This will help us identify if the issue is specific to your current browser.

Furthermore, I recommend referring to this article for guidance on how to review and edit your opening balance if you have recently added older transactions to your account: Reconcile transactions that are older than your opening balance in QuickBooks Online.

Kindly notify me if you require any additional support related to QuickBooks by dropping a reply below. I'll be sure to circle back and provide you with the necessary support.

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