checks showing up in reconciling twice in 2 different ways in Quickbooks online

Good day, @director-stluken.

Reconciling is a great way to review to catch simple errors, as it is important to record transactions correctly.

Can you please share a screenshot of how the duplicate Checks appeared on the reconciliation page? Did you match or add them to the Banking?

Any additional information will help me provide an accurate way to fix this. I'll be on the lookout for your response. Take care.

Thank you for your reply. Unfortunately, I reconciled my account so I can no longer show you how it looked. I did notice that when I printed out my report the duplicate entry showed up as uncleared checks. Now I am unsure what is going on.  I matched or added entries before reconciling. That is why I am confused on what is going on. Do you have any suggestions?

Good evening, @director-stluken. 

Thanks for chiming back in and letting us know some additional information. 

Since we can't see how this happened directly, I recommend review the Audit Log. The Audit Log track all information that we entered, changed, or deleted in your QuickBooks Online account. 

From there, you can see use a screenshot of that information so we can determine the next steps for you and your business. 

I'll be waiting for your response! 

I tried to take a screenshot but it is saying the image upload failed.  I looked in the audit log and I only see the checks when they were created, edited and matched. I am not sure what do at this point or if anyone has any more suggestions.

Thanks for returning to this thread, @director-stluken. Allow me to share additional steps to remove the duplicate check that shows in your reconciliation window.

First, you may have incorrectly added the check from the bank feeds, causing it to appear as a duplicate during reconciliation. To verify, I suggest comparing the transactions in your bank statement with the ones you entered in QBO. 

If confirmed duplicate, you can delete the duplicate entry. To do that:

1. Go to Expenses.
2. Use the Filter section to narrow the list of transactions.
3. Locate the check you created and click the dropdown icon under the Action column.
4. Select Delete.

Moreover, I'm sharing additional articles to help you resolve issues when reconciling in QBO: 

• Fix issues the first time you reconcile an account in QuickBooks Online.
• Fix issues for accounts you've reconciled in the past in QuickBooks Online.
• Fix issues at the end of a reconciliation in QuickBooks Online.

Stay in touch whenever you need further assistance concerning duplicate entries during reconciliation. I'll be always available to respond right away. Take care and have a great weekend!

JaeAnnC, thank you for your response. Your suggestion is very helpful. I do see in the expenditures that I do have duplicates. The bank feed wants me to either match or add my checks written, deposits, etc each time I go to reconcile. I believe this is why it is showing up as a duplicate. Am I correct or am I doing something wrong?

Another question, when we started QBO I had to bring over our bank feed from the previous (last Dec) to bring in the checks that had cleared in January. Seeing most of the transactions were reconciled in a previous program they are still showing up as outstanding transactions. Can I go into the expenditures and simply delete them seeing they have already cleared/been reconciled?  It is throwing off the reconciliation each time I do it. I have to figure out which ones they are and uncheck them. Any help is greatly appreciated.