Good day, saspostas.
I want to officially welcome you to the QuickBooks Community. Let me help you download your banking transactions in QuickBooks Online.
May I know if you encounter any error message while updating your bank transactions? This way, I can check if there’s an on-going investigation for that specific error.
In the meantime, we can try to manually update to refresh the connection between Citibusiness and QBO.
Here’s how:
1. Click Banking from the left pane.
2. Select Update in the upper right of the screen.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
Check out this article for additional information: Manually update your bank accounts.
If you’re still having the same problem after the manual update, I’d suggest contacting our Customer Care Team for further assistance. They have a screen-sharing tool that can help resolve the issue. You can find the phone number in this article: https://community.intuit.com/articles/1145770.
Please try these steps and let me know how it goes. If you need anything else, don't hesitate to reach out. I'll be here to help.
