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JGill
Level 1

Connecting bank account

I tried to clear my cache and reset my phone with no luck still. I cannot connect my bank account.  I am currently on a free trial membership not sure if that is affecting the ability to connect my bank account.

1 Comment 1
KhimG
QuickBooks Team

Connecting bank account

Welcome back to the Community, @JGill.


I appreciate the steps you’ve taken in order to resolve the error message when adding a bank in QuickBooks Self-Employed (QBSE).


Even with a trial version of QuickBooks, you should be able to add a bank account without any issue. I’ve got additional steps you can try to fix the problem.


Let’s uninstall and reinstall your QBSE app. Here’s how:


Uninstall app in android:
1.    Go to the Settings app and tap Apps or Applications.
2.    Scroll down the list until you find the QBSE app. Tap it and hit Uninstall.


Reinstall app in android:
1.    Visit the Google Play Store.
2.    Tap on the 3 line icon, then My Apps & Games.
3.    Go to the Library tab and reinstall QBSE app.


Open the app and try adding the bank. If you continue to get the same result, please get back to me so I can take a further look at the issue. 


In the meantime, you can open and connect your account in the browser application by logging into https://quickbooks.intuit.com. For more information about adding a bank account, refer to this article: https://community.intuit.com/questions/1469540.


Let me know how it goes by leaving a comment below. I’ll be here to help. I’m looking forward to your response.

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