I am a new QBO user and am having issues with connecting to my bank.
This is not a browser issue that will be resolved clearing cookies, going incognito, or using a different browser. 3 different computers have this problem. This not a communication issue with the bank. Freshbooks and other accounting software access the bank just fine.
The issue occurred when someone else linked the accounts and did not include all of the accounts (issues with HOA board responsibility, drama that is not important here). When I managed my connection, I could not see 2 sub accounts, so detached the 2 accounts I was working on to save the data, and removed all the accounts from QBO. When I try to reconnect to the bank, I only get errors 102 and 105. Once again, other accounting applications access the data just fine, so it is not the bank or my browser.
When I chat with the online support, they have me try different browsers, going incognito, etc. This is not the problem. I suspect there is a corrupted authentication token on QBO's end that is preventing the connection from happening.
Please help me resolve this. This HOA is volunteer based and communicating with QBO support during business hours is difficult.
