I'd be glad to help you with your bank connection, @vb1016 and I appreciate you for providing a screenshot for a clearer view.
The error you've encountered shows that your bank or financial institution requires extra security measures after you've entered your credentials. Your bank has implemented this security protocol to protect your account from unauthorized access, such as a security question or one-time passcode (OTP), for you to address.
Meanwhile, sometimes the browser stores frequently accessed data, which can result in unusual behaviors in any online platforms, including QBO. I'd recommend logging into your account in a private window. It allows us to determine whether the issue is with the browser. Refer to the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, return to your regular browser and clear its cache to refresh the website's preferences. You can also use the different supported browsers as an alternative.
However, if the issue persists, I recommend contacting your bank institution to inquire if they are currently undergoing system maintenance, which prevents you from verifying your information.
Moreover, you can visit these articles that will guide you when reviewing and reconciling accounts in QuickBooks:
Reach out to me in the comment section if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a wonderful day!
