Correcting a deposit of customer payments

katy976 · ‎April 20, 2020

Hello, I made a deposit and credited a customer twice for his payment. The deposit has already been entered and now shows two checks to this customers account. I need to delete one of the payments from their acct and fix my deposit. How would I do this? It looks like it says I have to delete the total deposit but if that is true, will I have to enter all those legitimate payments again to the customers accounts (receive pmts). There are a lot of checks. Thank you.

Rejeil_O · ‎April 21, 2020

Thank you for posting here in Community @katy976,

Yes, you can still make a deposit to your checks. The deposited transaction will show in the undeposited funds once you delete it from your bank register. Let me show you how:

Click the Banking menu.
Select Use Register and choose OK.
Look for the customers deposit you want to delete.
Double click the customer's name to expand the view.
Select the Delete (X) icon, and hit OK.

Once done, you can delete the transaction in your undeposited funds. Follow these steps:

Click the Accountant menu.
Select Chart of Accounts.
Double click the Undeposited funds.
Click the deposited transaction and press Ctrl+D on your keyboard to delete it.

After that, you can go to your receive payments, and delete the unneeded payments. Here's how:

Go to your Customers menu.
Choose Receive Payments.
Select the unneeded payments and click the Delete (X) icon.
Hit OK.

If you have follow-up questions, just leave a message in the comment section. Have a good one!

View solution in original post

JamesDuanT · ‎April 20, 2020

We'll get your data corrected in no time, katy976.

I have a few questions so that we know where to start the troubleshooting steps. When you created the deposit, does it include the invoice payments (received payments)? Or did you create a separate bank deposit? When you received the invoice payments, were they deposited directly to the bank account or to the Undeposited Funds account? This would help us know what steps to do next.

Additional details about this would be much appreciated.

katy976 · ‎April 21, 2020

Hi,

I enter my checks thru "receive pmts" and then after they are all entered and posted to customer accounts I do a "make deposit". They are posted to undeposited funds when "received" and then reclassed to the bank account when I do the "make deposit". So the undeposited funds account goes back to zero. I believe that is right.

Currently my customer is showing two payments to his account and the total deposit (all checks) is showing up in the bank account.

Hope this clarifies, thank you!

katy976 · ‎April 21, 2020

Hi,

I use "receive pmts" to post the checks to customer accounts and then "make deposit" to post the total deposit to bank, zeroing out the undeposited funds account.

Currently the total deposit is posted to the bank and my customer shows two payments to his account.

Hope this helps?

Ashley H · ‎April 21, 2020

Good afternoon, @katy976.

You'd have to delete the deposit that's attached to the two payments, then delete the unneeded payment. Once you've completed that, then you can create a new deposit to attach to the correct payment. This will balance your accounts.

If you need further assistance, please don't hesitate and reach back out to me. I'm always here. Have a Happy Tuesday!

katy976 · ‎April 21, 2020

Thank you Ashley. Do I delete the deposit from the bank register and if so, will this delete all the checks I entered? I don't want to have to enter them all again.

Or, will deleting the deposit from the bank register put the deposit back into undeposited funds so after I delete the one receipt I can then "make deposit" again with all the other checks that are still there?

Katy

Rejeil_O · ‎April 21, 2020

Thank you for posting here in Community @katy976,

Yes, you can still make a deposit to your checks. The deposited transaction will show in the undeposited funds once you delete it from your bank register. Let me show you how:

Click the Banking menu.
Select Use Register and choose OK.
Look for the customers deposit you want to delete.
Double click the customer's name to expand the view.
Select the Delete (X) icon, and hit OK.

Once done, you can delete the transaction in your undeposited funds. Follow these steps:

Click the Accountant menu.
Select Chart of Accounts.
Double click the Undeposited funds.
Click the deposited transaction and press Ctrl+D on your keyboard to delete it.

After that, you can go to your receive payments, and delete the unneeded payments. Here's how:

Go to your Customers menu.
Choose Receive Payments.
Select the unneeded payments and click the Delete (X) icon.
Hit OK.

If you have follow-up questions, just leave a message in the comment section. Have a good one!

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Correcting a deposit of customer payments