I'm super frustrated with QBO. When I'm in our bank transactions & go to match a bank deposit to the customers payment, it adds another deposit to the customers transactions. This is a major problem & I can't understand WHY QBO has not fixed this? Instead of matching the deposit to the "received payment" from the customer, it adds another deposit which throws off the customer balance. I can't have this.
If anyone else is struggling with this, I found a workaround. It's not ideal, nor is it acceptable that a software can't fix these bugs when we pay a ton of money. The only way I've found to fix this issue is to just NOT receive the payment when a customers check comes in & instead match the bank transaction deposit to the open balance invoice. If the customer pays via QuickBooks payments then I just have to exclude those transactions. Otherwise it will add another deposit.
I'm just so frustrated with the terrible customer service & constant issues I now deal with QBO. I've never had so many issues than I do now. They forced everyone to switch from QB desktop to QBO & the platform is terrible. They never fix anything despite the thousands of customers complaining. We're resorted to using this forum. As a paying customer it's not only offensive, it's downright WRONG. They clearly do not care about their customers. You have to spend at LEAST an hour every time you call customer support. You have to talk to someone in a foreign country that repeats themselves over & over, then pass you to several different agents to solve your issue. Many times the issue is never solved. I don't know what they were thinking doing this to customers who pay them a lot of money. They are really trying to lose all their customers.
We can't even open our old desktop files now because we switched to online & the version of desktop to open the files isn't supported or something?? So now I only have this years accounting in our books because files didn't get transferred when they switched to QBO by the last bookkeeper. So that's just great.
