Showing results for 
Search instead for 
Did you mean: 
Level 1

Credit Card deposits downloaded not balancing with Quickbooks (desktop)

Our deposits aren't matching the payment shown in Quickbooks due to the fee being deducted before it is sent to our account. I cannot for the life of me figure a way to make these two payments match. Any help is appreciated.

1 Comment
QuickBooks Team

Credit Card deposits downloaded not balancing with Quickbooks (desktop)

Hello, @YaYa2.


When recording invoice payments in QuickBooks, you can set your deposit preferences to Undeposited Funds. 


Here's how:

  1. Go to the Edit menu.
  2. Select Preferences.
  3. In the Preferences window, select the Payments menu.
  4. Choose the Company Preferences tab.
  5. Under RECEIVE PAYMENTS, mark the Use Undeposited Funds as a default deposit to account box.
  6. Click OK

Once completed, you'll have to manually add the credit card fee when depositing the payments. Let's make sure to enter the credit card processing fee in a negative amount.

  1. Click the Banking menu.
  2. Select Make Deposits.
  3. In the Payments to Deposit window, choose the invoice payment and click OK.
  4. In the Make Deposits window, add the fee account under the FROM ACCOUNT column.
  5. Enter the fee amount as negative.
  6. Click the Save & Close button. 

Leave a comment below if you have other questions about tracking your transactions. I‘m always here to help.

Need to get in touch?

Contact us