Credit card error when linking another

Good evening, @comptecabana. 

How are you today? I hope all is well. 

You can attach one American Express Business login to your QuickBooks company. But you can connect as many accounts to that login as you'd like.

Here's how:

1. Go to Transactions, then Bank Transactions.
2. Click on Link account.
3. Search for and select "American Express Credit Card (US) - Parent Accounts."
4. Follow the onscreen steps until QuickBooks asks you about downloading past transactions. You have two ways to handle past transactions. We recommend the first method since it's much easier.

That should do the trick. For more information about connecting American Express cards, check out Link your American Express Business Card in QuickBooks Online.

Please let me know if you have any additional questions or concerns. Have a good one! 

There is no option for American Express Business Credit Card & Checking (US).

American Express

American Express (CAN)

American Express (AUS)

American Express Work

American Express (IND)

American Express (EUR)

American Express (MEX)

American Express (UK)

American Express (UK)

American Express (delegate)

There are no option for American Express Credit Card (US) - Parent Accounts."

There is no option for American Express Credit Card (US) - Parent Account

Thanks for following up on this thread, comptecabana.

I want to make sure you're able to connect to your American Express Business account in QuickBooks Online.

Since the steps mentioned by my colleague above didn't do the trick, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look at what's causing the problem and why you're unable to see the correct American Express option. Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please feel free to reach back out if you have any other questions. The Community always has your back!