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eric146
Level 1

Credit card transactions processed in Square stopped synching with QBO. Cash transactions synch but not credit card transactions.

I have been using QBO and Square for over a year with minimal issues. Since last week, my credit card transactions from Sqaure stopped synching with QBO. The cash transactions from Square synch but not the credit card transactions. QBO says this is a Square issue. I tend to disagree since the cash transactions synch.

1 Comment 1
ShyMae
QuickBooks Team

Credit card transactions processed in Square stopped synching with QBO. Cash transactions synch but not credit card transactions.

You have been with us for a long time, Eric. I acknowledge how important a smooth syncing process is for your business operations, and it's clear that what you're experiencing has interrupted your workflow. Allow me to explain further and direct you to the support team who handles this matter.

QuickBooks solely depends on the information provided by Square. Given the situation, I recommend contacting their support team to check this matter further. 


Once you reach out to Square's support team, they can provide information about any recent changes that might affect the syncing of credit card transactions. If there are any known issues currently impacting their integration with the program, they can also update you.

For future reference, if you want to gain a deeper understanding of transaction management and account reconciliation in QuickBooks, check out the following articles:
 

Having Square's team look into the situation directly will help ensure that all aspects related to transaction transmission and syncing settings are thoroughly examined. If you have other concerns, let me know below. 

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