Hi there, @redjag67.
I can see that this needs further verification and I'm here to get you to the right support.
You can contact Intuit Merchants Support Team. They have the tools to trace the transaction and help you get to the bottom of this. Here's how:
- Log in to your QuickBooks Online company.
- Select ? Help and click Contact Us.
- Enter your concern, then select Let's talk.
- Choose you'd like to be assisted. If it's either a callback or through messaging.
- Enter your details for the verification.
- Confirm the request.
You may also consider checking out some of the common questions about QuickBooks Payments.
Please don't hesitate to let me know if you have any questions. I'd be happy to help in any way I can. Take care.