Deleting a deposit from an account that has been deleted

Thank you for reaching the Community, susiet1. I'm here to share some insights on how to handle customer deposits in QuickBooks Online.

1.  I cannot delete this deposit since it is in a bank account that i had deleted

It's possible that when you transferred all of your data to QuickBooks Online, this deposit was not deleted in the Desktop version.

2.  I would like to make a deposit to this customer’s account now

3.  QB will only let me use the credit the customer now has in their account

4.  Was thinking i could do a journal entry - but now sure what accounts to credit/debit??? And post date to before we took over (8/1/17)

Yes. Credit can be used to track your customer's deposit. You can, however, use Journal Entry as an alternative. I'd also suggest contacting your accountant for guidance on how to properly record the debits and credits. That way, your books will be more accurate.

You can also learn how to record a retainer or deposit in QuickBooks Online by reading this article: Record a retainer or deposit.

If you have any further questions, please leave them in the comments section below. I'm always willing to assist. Take care and enjoy your day.

HI!

Thank you for your response.  still stuck....

1.  Tried to do a journal entry - but not sure what accounts to credit/debit against

2.  the bank account that the check was deposited to has been DELETED!

   so, cannot delete check nor offset the customer's account.

3.  if i debit against any other account, then i get off balance, on where to do the credit against.

4.  my accountant hasn't replied yet...still waiting...but would like to get my bank statement reconciled!!

Thank you!!!