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Level 1

Deposit Match

I made a deposit (2 weeks ago) and in QBO it matched the deposit to the banking feed however my QBO bank balance is off by this exact amount, why is it not adding this amount into the balance? Deposit was $8500, matched with the bank feed deposit of $8500 however my QBO balance shows less this $8500 than my bank balance? Any ideas/suggestions?

Solved
Best answer May 20, 2020

Best Answers
QuickBooks Team

Deposit Match

Hello, @SSisson

 

It's great to see you back in the Community. Once the transaction is in the "Reviewed" section of the Banking screen, then the QBO balance will update. There are times that you may need to clear your browser's history before seeing the transaction updated on the balance. With that being said, let's try to log into your account through an incognito window or private browser. Here's how: 

 

  • Safari: Command + Shift N 
  • Google Chrome: Ctrl Shift 
  • Internet Explorer: Ctrl Shift N 

 

Afterward, try going to the balance and see if it updated. If so, go back to your regular browser and clear your cache and cookies. If not, can you provide me with a screenshot of the transaction and the balance? This will allow me to determine the best solution to this problem. 

 

I'm always here to lend a helping hand. I'll be waiting for your response. 

View solution in original post

2 Comments
QuickBooks Team

Deposit Match

Hello, @SSisson

 

It's great to see you back in the Community. Once the transaction is in the "Reviewed" section of the Banking screen, then the QBO balance will update. There are times that you may need to clear your browser's history before seeing the transaction updated on the balance. With that being said, let's try to log into your account through an incognito window or private browser. Here's how: 

 

  • Safari: Command + Shift N 
  • Google Chrome: Ctrl Shift 
  • Internet Explorer: Ctrl Shift N 

 

Afterward, try going to the balance and see if it updated. If so, go back to your regular browser and clear your cache and cookies. If not, can you provide me with a screenshot of the transaction and the balance? This will allow me to determine the best solution to this problem. 

 

I'm always here to lend a helping hand. I'll be waiting for your response. 

View solution in original post

Level 1

Deposit Match

Awesome thank you!

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