Deposit not recorded in cash

Thanks for reaching out to us, mforest.

I'll share some information on how the Receive payments feature works so you can reconcile your account.

By default, customer payment is deposited to the Undeposited Funds account. It's a temporary account that QuickBooks uses to hold funds received from invoices before depositing them into your bank account. You'll have to record a deposit to reflect the payment into your Checking account. I'll show you how.

1. Go to the Banking menu.
2. Select Make Deposits or from the QuickBooks homepage, click the Record Deposits under the Banking section.
3. In the Payments to Deposit window, select the payments you want to combine.
4. Click OK.
5. Select your checking account to put the deposit into from the Deposit To dropdown.
6. Enter the date you deposited at your bank.
7. Hit Save & Close.

After that, you may now start reconciling your account. Check out this article to guide you through the reconciliation process: Reconcile an account in QuickBooks Desktop.

I'll be around if there's anything that I can help with. Stay safe.

yes I did that, but the deposit is not showing up in cash.

We appreciate you sharing the result after implementing the fix provided by my colleague, mforest.

I also want to ensure that the deposit is recorded correctly in QuickBooks Desktop (QBDT). To help me get on the same page, I'll have to ask for more details about what you're experiencing.

Regarding the payment not showing up as cash, could you please tell me if you're looking at the register or the customer's Transactions tab? Did you create a sales receipt or record the payment on the Customer Payment screen? What specific account are you reconciling? 

I'd appreciate it if you could send me a screenshot of what happened with the transaction (visual reference). For security purposes, make sure to cover personal data.
 

I look forward to your reply. Have a good one, mforest.