Deposits missing from register

Good morning, @Amberwaves96. 

It's great to see you back in the Community. Let's work together to get your deposits to show up in the register. 

Before going forward, I recommend trying our Verify and Rebuild data tool to narrow down the cause of this problem. This tool helps to bring back any missing information and more. Here's how: 

Verify

1. Choose Window and then Close All. 
2. Go to the File menu. 
3. Hover over Utilities. 
4. Pick to Verify Data. 

Rebuild

1. Go through steps 2-3 from above. 
2. Hit Rebuild Data. 
3. Press OK when given a message to backup your company file.
4. Save your file. 
5. When you get the message, " Rebuild has completed," tap OK. 

This should do the trick to bring back your deposits. Feel free to come back if these steps don't work for you and your business. Have a wonderful day! 

Thank you for your help.  I did a verify and rebuild and it said everything was ok, however the deposits are still missing.  Please help =(

Hi @Amberwaves95,

Thank you for updating us regarding the result of the recommended troubleshooting. I'm here to help you find the missing deposits in QuickBooks Desktop.

The register where your deposits reflect will depend on the account selected when entering the transaction. I recommend you run the Deposit Detail report and ensure you have the correct check register in it.

Here's how:

1. Click the Reports tab at the top menu bar.
2. Select Report Center.
3. Go to the Banking section.
4. Find the Deposit Detail report, then hit the Run icon. 
5. Open the deposit.
6. Check the Deposit To account.
7. Make the necessary corrections.

The report lists all of your recorded bank deposits. You can select individual deposits to get more detailed data.

Also, the bank registers in the chart of accounts contain default filters. I recommend you review the options to make sure all deposits show up.

Please follow these steps:

1. Go to the Chart of Accounts tab, then click View register.
2. You can click the Clear filter/View All hyperlink above the column headers.
3. If necessary, you can click the Filter (funnel icon) above the DATE header.
4. Set the filters to All (Reconcile Status, Transaction Type, Payee, and Date).
5. Click Apply.

I've included a link you can use as a reference on how to deposit for payments showing in the Undeposited Funds account: Record and make bank deposits in QuickBooks Desktop.

Please get back to me if you still need further assistance locating the deposits in QuickBooks. We'll be sure to get back to you. Have a great day.

@Amberwaves95 

RE: I have several deposits missing from my check register. They show as being applied to invoices in my AR, but not in the check register.

Generally Payments are applied to invoices, not Deposits.  Deposits are collections or one or more Payments, reflecting the actual deposits you made at the bank.

What you describe sounds like the Deposits still need to be recorded. You can verify this by opening one of the payments in question and verifying that it has not been deposited - by clicking the Transaction History button on the Reports tab at the top of the Payment. If there is no Deposit listed, then the Payment is still waiting to be deposited. In this case, create a new Deposit and include the payment in it.

Hi I am facing same issue, in QB Desktop.

I entered a deposits, it was advance from a customer. I entered it as Received from "Customer X", Account :Accounts receivable Amount $100.

Now this amount of 100 is appearing in bank, It is reducing Customer balance, appearing in AR report. But it is not appearing in customer central. When I see this 100 to adjust this credit with final invoice. I cant see. 

Please advise.

Hi there, @Mr MJ.

I understand the importance of your invoices in QuickBooks Desktop (QBDT) in line with your business. Let me guide you on how to apply the credit you created for your customer.

After recording the amount of the advance deposits you received from your customer, you can apply this to an invoice for your designated customer. You can do this by following the steps below: 

1. Select Customers, then Customer Payments.
2. Under the Received drop-down ▼ button, choose your customer.
3. At the bottom right of your invoice, select Apply Credits.
4. On the Credits tab, check the credit you want to apply.
5. Then click Done.

Furthermore, I’ll be leaving you this guideline if you want to learn more about giving your customers credit or refund: How to give your customers credit or refund in QuickBooks Desktop.

In addition, if you'd like to know how to record a customer's cash return in different scenarios, you can refer to this article.: Record a customer refund in QuickBooks Online.

Let me know if you have further questions regarding your invoices in QuickBooks Desktop by leaving a comment below. I’ll be happy to assist you. Have a good day.