Hello, Janroush.
Thank you for visiting the QuickBooks Community. In QuickBooks, before recording a deposit, you must create the Sales receipt or payment of the customer to Undeposited Funds. This account serves as a holding account before creating a bank deposit.
When you record a deposit, you have to toggle the correct sales account into the deposit form. However, if it's an online payment, you don't need to deposit it. It will automatically flow to your Banking page. You'll just need to match the transaction in sales.
Also, how do you record the deposit (banking, deposit transaction, or within the register), and what happens when they choose a sales account?
- Go to the + New button and select Bank Deposit.
- Select the box on each transaction that you'd like to include in this bank deposit.
- Choose the bank account where you'd like to deposit this under the Account drop-down.
- Enter all the necessary information.
- Click Save and close once you're done.
To know more about this, check these articles:
Additionally, I'm adding this article to see detailed steps on how you can reconcile your accounts so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.
Keep me posted in the comments if you have other concerns about managing your deposit transactions in QBO. I'll gladly help. Take care, and I wish you continued success, Janroush.
