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John007
Level 1

direct deposit

May 7,2021 received email from Intuit about direct deposit service, ACTION REQUIRED . I have until end of May to complete request.  My direct deposit to pay employees was frozen immediately, can't pay my employees !! .  several chat people just quit chatting when your wanting help on above, I've been hung up on 2 times when I ask about email from intuit after they called me (and I've have been on hold for 1/2 to 1 hour waiting).  I have about 9 hours on phone over 4 different days trying to resolve the problem.     Why was my account Frozen immediately??  another issue, maybe an error on  my credit card, called number on my statement, finally some answered the phone, said I had a question about my credit card,  got hung up on 2 times.

1 Comment 1
Catherine_B
QuickBooks Team

direct deposit

Hello there, John007.

 

Did you receive a code indicated in the email? Your direct deposit is on hold probably due to Insufficient funds. You'll want to ensure you have enough balance to your funds to avoid errors and delays. 

 

All pending direct deposit transactions are canceled and the money may not post to your employees’ bank accounts.  You can pay them with paper checks without having to run the payroll again.  Just write the checks for the net amounts. You can check out this link for more detail in resolving a non-sufficient funds (NSF) hold on your payroll service.

 

Our Payroll Support Team can securely check your direct deposit status and review the details needed to reprocess the pay for you employees. 

 

Keep me posted if you have other questions and any information about a specific message or code your got is much appreciated. Take care!

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