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Heather Spencer
Level 1

Does anyone know why all of sudden the only transaction coming thru from the bank are pending and once they clear they disappear on the self employed online version

 
1 Comment 1
BabyB
QuickBooks Team

Does anyone know why all of sudden the only transaction coming thru from the bank are pending and once they clear they disappear on the self employed online version

A possible reason your transactions disappear after being cleared is due to bank connectivity issues, Heather.

 

Pending transactions cleared by the bank within 24 hours don't remove them from your records. To stay informed, log in to your bank's website and check for any alerts or notifications regarding this matter.

 

If everything appears fine on your bank's end, you can manually update your bank connection. Here’s how:  

 

  1. Go to Settings.
  2. Under Transactions, select Manage Accounts.

    image (2).png
  3. Click on Refresh All.

    image (1) (2).png

 

After that, you can assign them to the appropriate accounts to maintain accurate financial records.

 

Post your reply below if you need further assistance regarding your transactions. We’re here to help.

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