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HTSA
Level 1

Duplicate Transactions from Bank Feed Error

Hello,

 

Recently my credit card bank feed refreshed, and hundreds of duplicate transactions and credit card payments are showing that have already been matched and reconciled from previous months. I have multiple credit cards attached to this one credit account, and they're duplicating across all of the cards. There's a message in the inbox stating that they're working on the bank feed connection with Chase Bank, but there have been no updates in two weeks and I haven't been able to come up with a solution on my own. Anyone ever have this happen? Will I have to manually go through and delete the duplicates?

1 Comment 1
MelroseV
QuickBooks Team

Duplicate Transactions from Bank Feed Error

Hi there, HTSA.

 

We appreciate you for reporting that your credit card has been duplicated. Our team is investigating this matter, and our engineers are working to determine the root cause of this unexpected issue.

 

I suggest reaching out to our support team to have you added to the list of affected users. This way, you'll receive email updates regarding the progress of the investigation.

 

Here's how:

  1. Go to the Help menu.
  2. Select Search, then click Contact Us.
  3. Type your issue in the field.
  4. Select Continue.
  5. If you want to get in touch with us, you can either click on the Chat with us or Have us call you an option.

In the meantime, you can manually delete the duplicate transactions.

 

If you have additional concerns about banking, please share them in the Community. We are eager to help you. Keep safe!

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