ebay payouts no longer updating / importing

Update:

I recalled a previous service agent telling me when in doubt, go to chrome. So I went there, and was able to successfully disconnect the sales channel.

But now when I try to reconnect it, I go through all the steps, but right at the end where it tells you to hang tight as it sets everything up, this error now happens: 

We couldn’t map your accounts

Refresh the page, then select your accounts again.

I've selected the proper bank accounts, even tried different ones, but not combination helps. Hoping this helps!

Thanks for bringing this to our attention, @sulu7. 

I know how challenging it is when eBay transactions are no longer updating in QuickBooks Online (QBO). However, I've checked my resources and confirmed an ongoing investigation (INV-76452) regarding this issue. Rest assured that the team has begun the initial analysis of the case and is working hard to resolve your concern. 

For now, I recommend reaching out to our support team. This way, you'll be added to the list of affected users and receive status updates on the ongoing investigation through your email. To do that:

1. Click the Help icon and go to the Search tab.
2. Click Contact Us.
3. Enter a brief description of your concern, and select Continue.
4. You may choose between Chat with us and Have us call you.

If you have further clarifications regarding the said investigation, you're always welcome to leave a reply below. We're here to answer your questions. Stay safe, and have a great day.

Thank you for the response. I have been on these forums before for help and recognize that is a usually go to response for many of the helpful team members on this board. But I have had horrid experiences with phone support (well documented in this forum in a previous thread). I very much want to keep the help and support to the thread, as to best document it and help others who may be having issues like me. 

Please don't push me towards a support medium I'm not 100% comfortable with and have had awful experiences with as far as Intuit is concerned. The forums have been 100% more helpful and gotten more answers than any of my phone calls ever have. 

Happy New Year!

Just following up. That day I put in a request for a call back, and never did receive one. I have tried disconnecting and reconnecting my ebay payments integration, and that hasn't solved it either.

Are there other users with this issue? 

Hello, sulu7. 

I've checked your post and found that you posted a similar concern on the other thread. The identical one was already answered by my colleague. You can go to this link to view her answer.
 

https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/re-ebay-payments-stopped-w... 

Let me know if that's all the information you need. You can also post more questions or reply to me if you want to ask for more details or help from us.