cancel
Showing results for 
Search instead for 
Did you mean: 
gmojo02
Level 1

Error message when trying to reconcile

QuickBooks 2019 Desktop for Mac multi-user mode. When I go to reconcile the bank account I get the following error message.  Please advise -

 

qb_error.PNG

2 Comments 2
RenjolynC
QuickBooks Team

Error message when trying to reconcile

It's possible that another user is also working on the same page as you are, gmojo02.

 

When you receive this error message, you can press OK. and you will be able to continue with the reconciliation. If it doesn't work, let's update your QuickBooks to the latest release. Here's an article for the detailed steps: Update QuickBooks Desktop for Mac.

 

Then, access the reconciliation page again.

 

You can also open this article related to this error message and their solution: Fix Company File in use, Feature in use, Another user doing XXX, or Transaction in use errors.

 

Please let me know how it goes. I'm just a few clicks away if you need more help. Thanks.

gmojo02
Level 1

Error message when trying to reconcile

Thank-you for the prompt reply. We have confirmed that no other user is accessing the database when we get the error message. All iMac's including QB server are running the latest version (2019 18.0.6.3350 R7.1).  We are going to try to restore the database back a few days and will let you no if that resolves the issue -

Need to get in touch?

Contact us