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Hello there @123146466917924, great to have you here in the Community forum. Thanks for sharing details about the error message you encountered while connecting your bank to QuickBooks. Let me help assist you in resolving this issue.
Before resolving your concern, may I ask the name of your bank? This way, I'll be able to check our records here if there are any reported cases.
While waiting, we can log into your bank's website and verify if you get the same error when getting your bank statement. From there, look for any messages, notifications, or alerts. This should tell you if something isn't working. Then, review your account pages, account history, and transactions. If you can't find these, there may be connection issues.
On the other hand, you'll want to make sure that your bank supports View Bank Statements. We're working with banks to make this feature more widely available. To view if your bank is supported, see this link: Supported Financial Institutions.
For detailed information on how to connect banks in QuickBooks, see this article: Connect bank and credit card accounts to QuickBooks Online. If you're getting bank errors or can't download transactions, you can proceed to Step 4 in this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
Once you've got your bank statements, you can now review your reconciled bank statements at any time:
- Go to Bookkeeping and select Reconcile.
- Select History by account.
- Look for the statement.
- Select Attachments in the Statements column to open the statement.
For more details, see this article: Get bank statements directly from your bank when you reconcile.
Lastly, here are some articles that you can read to help speed up the reviewing process of your online bank transactions and fix reconciliation issues:
- Categorize and match bank transactions
- Reconcile an account in QuickBooks Online
- Fix issues the first time you reconcile an account in QuickBooks Online
Let me know if you need assistance linking your accounts in QuickBooks or other concerns. Please don't hesitate to add another post. I'll help you anytime. Stay safe.
