Hi there, @user491301.
Let me share some troubleshooting steps so that you can utilize QuickBooks Online (QBO) smoothly and efficiently.
The issue might be caused by a data problem with your browser. At times, the browser stores frequently accessed data, which can result in unusual behaviors in any online platform, including QBO. Let's access your account using a private browser by following the keyboard shortcut keys below:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, return your regular browser and clear its cache to refresh the website's preferences. You can also use the different supported browsers as an alternative.
Meanwhile, you can add multiple email addresses manually separated by a comma and space, or enter them in the CC or Bcc field.
For future reference, if you want to personalize your sales forms, please refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to revisit this forum if you have additional questions when performing different tasks with QuickBooks Online. We're always around to help.
